It is when you answer one of the top customer experience questions to deliver a higher level of satisfaction offered by the company. Good customer service really speaks for itself. Research by Microsoft states, “ 58% of consumers choose to switch companies because of poor customer service experience.” Good Customer Service vs Bad Customer Service The factors that have a negative effect on customer service are inefficient support staff, lack of real-time support, or unable to understand your customer needs.Īn example of poor customer service not only worsens the existing customer relationships but also endangers the potential opportunities, and obviously erodes the bottom line of your business. What is Bad Customer Service?īad customer service can be defined as when a business fails to meet customer expectations in terms of service quality, response time, or overall customer experience. When businesses slide their service standards, they face negative consequences with serious repercussions on the overall business.
Understanding what is good customer service and knowing how it is closely associated with the overall business, help companies to build strong client relationships.
Good customer service and business success are closely associated. In such a hyper-competitive business era, it is important to know the consequences of bad customer service interaction and the benefits of an efficiently functioning customer support department. HubSpot research says, “ 83% of companies that believe it’s important to make customers happy also experience growing revenue. Customer service experience is a vital cog for any business, but how vital is it?
0 kommentar(er)
